FAQ

Visit our Events page, select your match, choose your ticket type and quantity, fill in your details, and complete payment via Stripe. You'll receive your tickets by email immediately.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers through our secure Stripe payment gateway.

Yes! You can purchase multiple tickets in a single transaction. Simply adjust the quantity when selecting your tickets. All tickets will be sent in one email as a PDF.

Currently we don't offer group discounts, but keep an eye out for early bird pricing which gives you savings when booking in advance.

Early bird tickets are discounted tickets available for a limited time or until the allocation sells out. Book early to get the best price!

Your tickets will be sent immediately to your email address as a PDF attachment. Each ticket contains a unique QR code that you'll need for entry.

You can do either! Show the QR code on your phone or print out the PDF ticket. Both work perfectly at the gate.

First, check your spam/junk folder. If you still can't find it, contact our support team with your reference number and we'll resend your tickets right away.

Yes, you can transfer your ticket to someone else by forwarding them the email with the QR code. Each QR code can only be scanned once for entry.

We recommend taking a screenshot of your QR code or printing your ticket as a backup. If you have an issue at the gate, our staff can look up your booking using your reference number and email.

We recommend arriving at least 30 minutes before kick-off to allow time for parking, entry, and getting settled. Gates typically open 1 hour before the match.

Head to the main entrance at Percy Road. Our staff will scan your QR code and admit you to the ground.

Yes, we have parking available at the club. It can get busy on match days, so arrive early to secure a spot.

Absolutely! Rugby is a family sport and children are very welcome. Children under 16 typically receive free or discounted entry - check the specific event details.

Yes, our clubhouse bar and kitchen are open on match days serving hot food, snacks, and beverages. You can also add pre-match lunch to your ticket when booking online.

No! Club members can enter for free by showing their membership card at the gate. There's no need for members to purchase tickets online.

Visit the main Pocklington RUFC website or contact the club directly for information about membership options and benefits.

Membership cards are for individual use only. Guests will need to purchase their own tickets.

Unfortunately, tickets are non-refundable once purchased. However, you can transfer your ticket to someone else by forwarding them the QR code email.

In the rare event of a match cancellation or postponement, we'll email all ticket holders with information about refunds or rescheduled dates.

The name on the ticket is for reference only. Anyone can use the ticket as long as they have the QR code. If you need to update your email address, contact support with your reference number.

Try refreshing the page, clearing your browser cache, or using a different browser. If problems persist, contact our support team.

Check that your card details are correct and that you have sufficient funds. If the issue continues, try a different payment method or contact your bank.

First check your spam folder for the email. If you still haven't received it, contact support immediately with your payment confirmation and we'll issue your tickets.

You can reach us through the main Pocklington RUFC website contact form, or email the club directly. Include your ticket reference number for faster assistance.

We aim to respond to all queries within 24 hours on weekdays. Response times may be longer on weekends and match days.

For urgent match day queries, you can call the club directly. Contact details are available on the main Pocklington RUFC website.